Warranty

Busy Elves Lighting guarantees a lifetime warranty on manufacturer products and 5 years bumper-to-bumper on workmanship, ensuring peace of mind and product reliability for the entirety of their ownership. Bosso LED lights are rated for 50,000 burn hours. The Bosso Smart Lighting Controller is rated for 22,000 hours (about 15-20 years regular use).

To take advantage of the lifetime warranty, you must register your product within 30 days of install. REGISTER HERE. The warranty is transferable if the new owner contacts Busy Elves Lighting within 30 days of closing and completes the warranty registration.

• The warranty covers repair or replacement of defective products.
• The warranty remains in effect as long as the product has not been serviced by anyone other than a Busy Elves Lighting technician.
• The warranty does not cover damage due to accident, misuse, negligence, war, man-made disasters, severe weather, or acts of God.
• The warranty does not cover any damage to the building or structure to which the lighting system is attached.
• The warranty does not cover support for wireless internet (Wi-Fi), Bluetooth, cellphone/tablet connectivity, or other wireless connectivity issues, and Contractor may charge Customer per service request by Customer regarding such issues.
• If all products are found to be in working order and the issue is due to operator error, a standard rate may apply.

Telephone Support. Contractor agrees to provide free unlimited telephone support to Customer during its regular business hours throughout the Warranty Period (“Telephone Support Warranty”). Telephone Support Warranty does NOT cover support for wireless internet (Wi-Fi), Bluetooth, cellphone/tablet connectivity, or other wireless connectivity issues, and Contractor may charge Customer per service request by Customer regarding such issues. After expiration of the Warranty Period, Contractor may charge Customer per call for telephone support calls.

The warranties contained in this section shall survive any termination of this Agreement but shall only be delivered upon final payment from the Customer to Contractor

Connectivity not Warrantied. Contractor does not warranty the Bosso Smart Lighting  system’s connectivity to the existing home or business network, or the wifi connectivity from the Bosso Smart Lighting system to any of the customers devices, as none of these devices were supplied by the contractor- even if such lack of connectivity or workability impedes the ability to operate the Bosso Smart Lighting system.